Refund Policy

Last Updated: October 9th, 2026

 

28.5 Basketball LLC is committed to providing high-quality programming while ensuring fairness to participants, coaches, staff, facilities, and partners. Because program planning and facility costs are incurred in advance, the following refund policy applies unless otherwise stated for a specific event.

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Payment:

The session price is charged 5 to 8 days prior to the session.

Notice is sent 24 hours before the payment is charged. Prices include processing fees. Processing fees (3.5% of the session price plus $0.30)

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Reservations: A valid credit or debit card is required to reserve a spot. Checkout displays "Pay in person" for all reservations. Payment is processed by card according to the Payment terms in this policy unless a cash payment has been arranged with 28.5 in advance

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Free Cancellation: A reservation may be cancelled for a full refund before payment charge, and no later than 72 hours before the session. To cancel, log in to your 28.5 account, open My Bookings, select the session, and choose Cancel, or use the cancellation link in your booking confirmation email.

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Cancellation After Payment: Cancellations made 72 hours or more before the session are refunded, less the processing fee of 3.5% of the session price plus $0.30.

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Late Bookings: Reservations made within 5 days of the session are charged 72 hours before the session. Reservations made within 72 hours of the session are charged at the time of booking.

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Late Cancellation: Cancellations made less than 72 hours before the session receive a credit valid for 6 months. A reservation may also be transferred to another player upon your request. 
 

Emergency Exceptions:

28.5 understands that emergencies occur. Requests for exceptions due to illness, injury, family emergencies, or other unforeseen circumstances may be reviewed on a case-by-case basis at the sole discretion of 28.5. 

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No-Shows:

Participants who fail to attend without providing notice are considered no-shows and are not eligible for refunds, credits, or transfers.

 

Event Cancellations by 28.5 Basketball:

If 28.5 cancels an event, session, or program due to facility issues, insufficient registration, weather conditions, safety concerns, or other circumstances beyond our control, participants may receive one of the following:

• A full refund

• Event credit

• Transfer to a future session

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The appropriate remedy will be determined by 28.5 based on the circumstances.

 

Weather and Facility Issues

Outdoor activities may be affected by weather conditions. Facility closures, safety concerns, or circumstances beyond our control may result in cancellation, postponement, or rescheduling. Participants will be notified as soon as reasonably possible.

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Payment Disputes: Questions about a charge? Contact 28.5 first at 28point5ball@gmail.com. Players are responsible for any chargeback fees incurred by 28.5.

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Contact

Refund requests and cancellation inquiries should be submitted through the Contact Us page on our website.